Leadership and decisions
Clear goals, roles and responsibilities, and the use of information in management decisions.
THE ANDISHTA FRAMEWORK
See the whole system before deciding
A healthcare centre runs on interconnected decisions. Our review considers those connections alongside the centre's actual circumstances.
People and processes
Team coordination, the flow of work and how much delivery depends on one person's presence.
Performance and resources
Understanding income and costs, service capacity and management indicators that can be tracked.
Patient experience
Clear information, responsiveness, the patient journey and how feedback is handled.
STEP BY STEP
A clear path to your next move
Understand
Clarify the centre's goals, circumstances and main issue.
Assess
Review relevant information and evidence, then identify priorities.
Plan
Define the action, owner, deadline and progress indicator.
Follow up
Review progress and adjust the plan where needed.
From findings to action
An assessment becomes useful when each priority leads to a specific action, an accountable person and a date to review the outcome.
Where should your centre start?
Explore the services and assessment process to choose a next step that fits the issue you face today.